Grievance Redressal & Statutory Compliance

1. Publisher Details

Public of Uttarakhand is owned and operated by Legal Fox India Services Private Limited (CIN: U69200RJ2021PTC074136).

2. Grievance Officer

In accordance with Rules 10 and 11 of Part III of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Public of Uttarakhand has established a grievance redressal mechanism and appointed a Grievance Officer based in India for grievances relating to the Code of Ethics.

Grievance Officer (Name & Designation): Manya Pundir, based in India. Email: publicofuttarakhand@gmail.com. Telephone: +91 7302662843.

3. How to File a Grievance

Any person having a grievance regarding news and current-affairs content published by Public of Uttarakhand in relation to the Code of Ethics may send it by e-mail to publicofuttarakhand@gmail.com, addressed to Manya Pundir, . Please include:

• your full name and contact details (e-mail and/or telephone);
• the URL / link of the content concerned and the date of publication;
• the specific part of the content you object to; and
• the provision of the Code of Ethics or the grounds on which the grievance is raised, with any supporting material.

4. Acknowledgement and Decision Timelines

• Acknowledgement: every grievance will be acknowledged within 24 hours of receipt.
• Decision: the Grievance Officer will take a decision on the grievance and communicate it to the complainant within 15 days of receipt.

5. Escalation and Appeal

The Grievance Officer of Public of Uttarakhand acts at Level I of the statutory grievance redressal mechanism. Public of Uttarakhand is a member of Media9 Digital Media Federation (MDMF), a Self-Regulatory Body registered with the Ministry of Information & Broadcasting under Rule 12 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Where escalation to Level II is applicable, the grievance may be escalated to Media9 Digital Media Federation (MDMF) in accordance with the applicable provisions and timelines under the IT Rules, 2021. Self-Regulatory Body: Media9 Digital Media Federation (MDMF) Membership / Registration No.: MDMF/2909/9931 Membership Validity: Up to 30 September 2027 Website: www.mdmf.org.in Email: mdmfsrb@gmail.com Further oversight shall be governed by the applicable statutory framework and law in force from time to time.

6. Complaints About Member-Submitted or Third-Party Content

Complaints concerning member-submitted content or third-party content displayed on the Platform (including impersonation, privacy violation or non-consensual intimate imagery) may be sent to the same address and will be handled within the timelines prescribed under the IT Rules, 2021. See also our Content Policy.

8. Monthly Compliance Reports

Published under Rule 18(3) of the IT Rules, 2021. Covers Code of Ethics grievances only (Sections 2–5 above).

Consumer Grievance Officer: Manya Pundir
Email: publicofuttarakhand@gmail.com
Telephone: +91 7302662843

Consumer complaints will be acknowledged within 48 hours of receipt and will be addressed within one month from the date of receipt, in accordance with applicable consumer protection laws.

This consumer grievance mechanism is separate from the grievance mechanism applicable to news and current-affairs content under Part III of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

9. Statutory Information

Statutory publisher information is furnished to the competent Ministry in accordance with applicable law.

10. Related Documents

Grievance handling is also described in Clause 13 of our Terms of Service and Clause 9 of our Content Policy. Privacy-related requests are handled as set out in our Privacy Policy.